Frequently Asked Questions

Find answers to common questions about shopping, orders, shipping, sizing, returns, and refunds at Benjika.

Orders

How do I know if my order was placed successfully?

After placing your order, you should receive an order confirmation email with your order details.

If you don't see it, please check your spam or junk folder. If you still can't find your confirmation email, contact us at support@benjika.com.

Can I change my order after placing it?

If you need to change your order or shipping information, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once an order has entered processing or fulfillment.

Can I cancel my order?

Please contact us at support@benjika.com as soon as possible if you wish to cancel an order.

Orders that have already entered processing, fulfillment, or shipment may no longer be eligible for cancellation.

Shipping & Delivery

Where does Benjika ship?

Benjika serves customers in the United States. Available shipping options for your delivery address will be displayed at checkout.

How much does shipping cost?

We currently offer:

Standard Shipping

  • $5.72
  • Estimated delivery: 5–8 business days
  • FREE on eligible orders of $99 or more

Express Shipping

  • $12.71
  • Estimated delivery: 4–7 business days

Available shipping options and final shipping charges will be shown at checkout.

How long will my order take to arrive?

Our estimated delivery times are:

  • Standard Shipping: 5–8 business days
  • Express Shipping: 4–7 business days

Business days do not include weekends or U.S. federal holidays.

Delivery estimates are guidelines and may be affected by carrier delays, weather, holidays, or other circumstances outside our reasonable control.

How can I track my order?

Once tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

What should I do if my package is delayed or missing?

First, check your tracking information for the latest delivery status.

If your order has not arrived within the expected timeframe or you need additional assistance, contact us at support@benjika.com with your order number.

Returns & Refunds

What is Benjika's return policy?

We accept eligible return requests within 14 days of delivery.

Items must be unworn, unused, unwashed, in their original condition, and have all original tags attached.

Please review our Return & Refund Policy for complete return requirements.

How do I request a return?

Contact us at support@benjika.com within 14 days of delivery.

Please include:

  • Your order number
  • The item(s) you wish to return
  • Your reason for returning
  • Photos if the item is damaged, defective, or incorrect

Please wait for our return instructions before sending your item.

Who pays for return shipping?

For returns due to a change of mind, sizing or fit preference, or other reasons not caused by Benjika, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect due to our error, contact us so we can review the issue and provide an appropriate solution.

When will I receive my refund?

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Can I exchange an item for another size?

Please contact us if you need a different size, color, or style.

Exchange availability depends on inventory. If a direct exchange is unavailable, you may return an eligible item according to our Return & Refund Policy and place a new order.

Products & Sizing

How do I choose the right size?

Please review the Size Guide and sizing information provided on the product page before ordering.

Fit and measurements may vary depending on the dress style, fabric, and design. Product-specific sizing information should be used as the primary reference when available.

What if I'm between two sizes?

For fitted or non-stretch styles, choosing the larger size may provide a more comfortable fit.

We recommend checking the individual product measurements whenever available.

If you're unsure, contact us at support@benjika.com before ordering.

Will the product color look exactly like the photos?

We make reasonable efforts to display product colors accurately. However, actual colors may vary slightly due to lighting, photography, and individual screen or device settings.

What if I receive a damaged, defective, or incorrect item?

Contact us as soon as possible at support@benjika.com.

Please include your order number and clear photos showing the issue. Our customer service team will review your request and provide an appropriate solution.

Payment & Security

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on the payment options currently available through our store.

Is shopping at Benjika secure?

We use secure e-commerce checkout and payment processing technologies provided by our payment and commerce service providers.

Benjika does not directly store your full payment card information.

Still Need Help?

We're happy to assist with questions about products, sizing, orders, shipping, returns, or refunds.

Benjika Customer Service

Email: support@benjika.com

Business Address:
11103 Brookhurst St
Garden Grove, California 92840
United States