Refund policy
Last Updated: August 20, 2026
At Benjika, we want you to feel confident and happy with your purchase. If something isn't quite right, we're here to help.
14-Day Return Policy
We accept eligible return requests within 14 days of delivery.
To be eligible for a return, your item must:
- Be unworn, unused, and unwashed.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging, when applicable.
- Be free from stains, makeup, deodorant, perfume, odors, alterations, or other signs of wear.
- Include proof of purchase or valid order information.
Items that do not meet these requirements may not be accepted for return.
How to Request a Return
To request a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
- Photos if the item is damaged, defective, or incorrect
Please wait for our return instructions before sending your item back.
Do not send returns without prior authorization, as unauthorized returns may not be accepted or processed.
Return Shipping
For returns due to a change of mind, sizing or fit preference, or other reasons not caused by Benjika, customers are responsible for return shipping costs.
If you receive an item that is damaged, defective, or incorrect due to our error, please contact us. After we verify the issue, Benjika will cover the applicable return shipping cost or provide another appropriate solution.
Original shipping charges are non-refundable unless the return is due to an error by Benjika.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@benjika.com.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging when relevant
We will review your request and provide an appropriate solution.
Refunds
Once your return is received, we will inspect the item and notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.
If you have not received an approved refund after a reasonable processing period, please contact us at support@benjika.com.
Exchanges
If you would like another size, color, or style, please contact us.
Exchange availability depends on current inventory. If a direct exchange is unavailable, you may return the eligible item under this policy and place a new order for your preferred item.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been worn, washed, altered, or damaged after delivery
- Items without their original tags
- Items showing stains, makeup, deodorant, perfume, odors, or other signs of use
- Gift cards
- Items specifically marked Final Sale at the time of purchase
Please contact us before initiating a return if you are unsure whether your item is eligible.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@benjika.com.
Orders that have already been processed, fulfilled, or shipped may not be eligible for cancellation.
If an order can no longer be canceled, you may request a return after receiving it, subject to our return policy above.
Return Address
Please contact us before returning any item to receive the appropriate return instructions and return address.
Do not send a package to our business contact address unless our customer service team specifically instructs you to do so.
Contact Us
If you have questions about returns, refunds, exchanges, or your order, please contact:
Benjika Customer Service
Email: support@benjika.com
Business Address:
11103 Brookhurst St
Garden Grove, California 92840
United States